FAQ
What do I do with the application?
Complete the application voucher by clearly filling in the details as instructed, and send the application to either your Developer or LD Total, as outlined on the voucher.What happens now that I have received the introduction letter?
Once you have received the letter, ensure you read it through carefully, as it is your responsibility to complete the Owner Responsibilities outlined on the letter (which are also mentioned under the Application Voucher and Letter Procedure on the "Landscape Packages" page (Section 1)). Once these are complete, contact LD Total and we will arrange a time for your consultation.What do I need to bring to the consultation?
You need to bring your site plan and an idea of what types of plants and theme you would like in your landscape.How long does the consultation take?
For a standard block, the consultation should only take half an hour and approximately an hour for a corner block. Having an idea in mind of the design for your Front Yard Landscape will help our Consultants and reduce the consultation time considerably. Having no idea will delay the entire process, so please pay some thought prior to your on-site consultation.Where should my conduit be located?
The 90mm PVC stormwater pipe should be 4 meters from the garage. It is important that you mark where the pipe is under the driveway, so that our installers can locate it easily.How big is the conduit supposed to be?
For driveways, the PVC pipe is to be 90mm in diameter and whatever length necessary for your particular driveway. All other garden bed conduits (i.e. paths, planter boxes, limestone walls etc) can be a minimum of 50mm. If you plan to pave the area beneath your controller location (usually adjacent to meter box) you need to install a conduit (minimum 20mm diameter) to provide access for the irrigation cables.How deep is the conduit supposed to be?
The PVC pipe is to be 300mm below ground. In the interest of maintainting safety and integrity of joins conduits in excess of 1m in depth will not be used.Do you require access to my water meter?
Yes, so please ensure that any concreting, paving or fencing is not too close to the water meter, and that the meter box is unlocked for our installers.Do I need to specify to the Consultant what areas of my garden will have hardscape (paving, retaining walls, fences etc)?
Yes, as it will affect your landscaping plan at consultation. Failing to do so can result in possible damage and alteration of the landscaping, which will void your warranty. All hardscapes MUST be completed prior to landscaping installation.Can I have all lawn with no garden bed or have no lawn and all garden bed?
Contact your Developer or Local Council for specifications. As Water Wise Landscapers & Irrigators, we promote a ratio 60% turf and 40% garden.How many plants am I allowed to have?
The plants and garden shape will be discussed in detail at you Consultation. The number of plants is based on the size of your garden.What is the standard turf included in my package?
Wintergreen couch is included in your Front Landscaping Package, however can be upgraded to different turf varieties if requested at a cost. Wintergreen couch is a durable and robust turf that withstands heavy wear, and has an excellent cold and frost tolerance which makes it ideal for a wide range of conditions and tolerates a large variety of soils and readily adapts to different environments.What is the mulch that is included in my package?
LD Total's specially formulated blend of mulch is included in your Front Landscaping Package, which provides a neat, delicate look for gardens. It gradually provides nutrition to the soil as it breaks down.Why is soil conditioner used on my front yard before installation?
By adding nutrients to the soil, soil conditioner helps to improve the water retention capacity of soils. Soil conditioners are essential for altering the pH of the soil. They even help to bind the garden soil, preventing them from being washed away by water or blown away by wind. The soil conditioner is non-toxic but not advisable for pets to consume in large quantities.Can I make changes to my plan?
Due to design and ordering requirements, plans cannot be changed after you have signed and approved the plan agreed at your Consultation.Do I have to have a street tree?
Yes, this is a Local Council and Developer requirement.Can I change my street tree?
No. The tree theme for your street has been determined by the Local Council and your Developer, and is not negotiable.Can I upgrade my landscape package?
Absolutely. By paying the difference in cost, you can upgrade your Front Yard Landscape to include more and / or larger plants, different turf species, etc.. Just mention your requirements to our Consultant, and we'll give you an on-the-spot quotation.Can LD Total help me create something special at the back of my house too? Definitely. Outdoor entertainment areas, outdoor kitchen, decking, spa's, etc.. - you name it, we can design it and build it for you. Just ask us!!!
Can the irrigation be extended to the back yard?
Yes. We will leave a 25mm capped PVC reticulation pipe, together with sufficient wires linked back to the irrigation controller to allow you to extend your reticulation to you back yard. These will be left at the front building line of your house. The irrigation cables will be left inside a green spotter box, directly under the irrigation controller. The 25mm capped mainline will be marked and left on the same side as the water.How long will I have to wait for my landscape installation?
The time between your Consultation and actual installation of your landscaping will vary depending on the bookings for each month. This can typically be a period of five to eight weeks.Should I pre spray for weeds before installation?
Yes this is recommended, to ensure weed management after your installation.When am I allowed to water my new garden?
After the installation is finished, we will set your irrigation controller to ensure adequate watering. On or before the day of installation you must get in contact with the Water Corporation on 13 10 39, and ask for a water exemption. You need to check your exemption certificate for its expiry and you must reset the controller back to your specified watering days before that date.When should I mow my lawn after installation?
If your turf has been installed during spring/summer you should mow the lawn 2 weeks after installation, turf installed during autumn/ winter should be mowed after 3-4 weeks.How long does the warranty for irrigation last?
The warranty for irrigation is valid for 12 months after the installation. Please note that LD Total's warranty covers faulty manufacture or installation only.Is there a warranty on my plants and turf?
Yes, it is a 3 month warranty where loss is not due to negligence.
Helpful Links
Water corporation homepage link = www.watercorporation.com.au
Waterwise plants for Perth link = http://www.watercorporation.com.au/W/waterwise_plants_perth_index.cfm
